Shipping policy
SHIPPING TIMES
All orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding public holidays). At times of high order traffic there may be delays with processing of orders.
AUS EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch day.
AUS STANDARD SHIPPING (Australia Post): Estimated delivery within 5-7 business days from the dispatch day.
INTERNATIONAL SHIPPING (Australia Post): Estimated delivery approximately 10+ days between select major metro areas.
There may be slight delays with shipping times due to AUSPOST network congestion from time to time.
Shipping Department Business Hours
Our dispatch facility operates Monday to Friday (excluding WA public holidays) 9am-4pm WAST.
Shipping Carrier
We ship all orders via Australia Post. Shipping method can be selected at the end of the checkout process. Shipping fees are calculated according to destination, weight of the order and shipping method (Express & Standard).
Undeliverable orders
If your order is returned to our warehouse as it was undelivered, unclaimed, or refused, our team will get in touch to resolve the issue. If the parcel was returned due to a mistake in the address provided or unclaimed items there will be a fee to reship the item to you.
Delays and Stolen Items
Tau Energy Drink is not responsible for unforeseen delays due to the Australia Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items are scanned as delivered to the customers address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post.
All parcels are sent with “signature required”. If undelivered or someone is not home to receive the package, Australia Post will take the parcel to your nearest post office to await your collection. All parcels must be collected within 2 business days as the items are perishable, if collected after this period we cannot be responsible for any damages or issues with products.
If SAFE DROP is selected for your shipment through your tracking link, the parcel will be left unattended and we, Tau Energy Drink, are no longer responsible. If the parcel is stolen or damaged it cannot be replaced/refunded. We cannot guarantee that Australia Post delivery drivers will follow delivery instructions and cannot judge if the area is “safe” to leave the parcel. Please select this option at your own risk.
Parcels left unclaimed, are returned to our facility after 5 business day. All products will be inspected, and extra fees may apply.
If you are unhappy with our product for any reason, please get in touch WITHIN 3 DAYS of your delivery and our team will investigate this. For our team to investigate any issues, they need your Order number (can be found on your packing slip ORDER ID) and images of what has been received within this timeframe. Please DO NOT THROW AWAY any products before our team has responded. If our team does not receive adequate images or receipt of returned products, we cannot provide any refund or replacement. Each issue is investigated on a case by case basis.
Please contact our customer service team at info@tauenergydrink.com.au or call during business hours 1300 832 350.
Free Postage
Advertised free postage on certain items & promotions are applicable on Australian postage orders only and does not apply to international postage orders.